|Shipping And Handling We always try to get orders shipped within 24 hours. We are dedicated to providing fast and efficient delivery.|
Next day delivery is available if items are in stock at the time of ordering. Next day delivery is only available for orders placed before 12 noon. (Some highlands and islands will take up to 3 working days)
Standard delivery will be on a next day service between the hours of 8am and 6pm. (Some highland addresses are surcharged and cannot guarantee next day, please ask for more details) but this is dependant on the courier service.We always recommend ordering goods well in advance of installation dates as delays can occur and neither ourselves or the courier service can offer compensation in these instances.
All of our delivery charges are based on delivery to mainland UK (excluding the Scottish Highlands). All deliveries are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Please be aware that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday as we do not deliver Saturdays. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering your goods.
ALL GOODS MUST BE INSPECTED BEFORE SIGNING FOR THEM. GOODS SIGNED FOR ARE THEREFOR SIGNED AS RECEIVED IN GOOD WORKING CONDITION. ANY DAMGED ITEMS MUST BE REFUSED AND SIGNED FOR AS DAMAGED FOR US TO MAKE ANY CLAIM OR REIMBURSMENT.
Returns can only be made by prior arrangement only. A 25% handling fee will be applied. Special order/Bespoke items can not be returned.
When purchasing installation, units are to fit to structurally sound builders upstand, formed and weathered by others. The Skylight Company accept no responsibility for the structural suitability of builders upstand or the upstand we install to. It shall be deemed that the main contractor has taken all necessary advice to ensure suitability of builders upstand. Builders upstand is to be ready for immediate use by The Skylight Company and any delays caused by the upstand preperation not being complete maybe chargeable.
All hoisting/cranage of units to roof area to be by others.
It is the responsibility of the main contractor to provide a suitable crash deck beneath all rooflight openings that will be worked on by The Skylight Company LTD.
Installation of Rooflights to site formed curbs are not always left in a finished 'watertight' state and may need final flashings/weathering details installed by others.
We do not carry out waterpoofing details and do not supply or replace any flashings/waterpoofing.
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 - 5 business days.|
You must inform us within 24 HOURS if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition.
|Back Orders If your item is not in stock, we will back order for you|